GetClear Terms of Use

These Terms govern your use of the GetClear app and website ("GetClear"), provided by WLI Holdings LLC, a Colorado limited liability company doing business as ClearBox ("ClearBox", "we", "us"). By creating an account you agree to these Terms. Our Consumer Health Data Privacy Policy explains how we handle your information and is part of these Terms. Section 20 contains an arbitration agreement and class action waiver that affect your rights; please read it.

GetClear is a wellness app. It lets you take a face scan with your phone camera, connect wearables and home devices, view lab results, book services, and see trends over time. Scores such as Energy Reserve and Recovery are calculated by ClearBox from your measurements and are general wellness estimates.

GetClear does not diagnose, treat, cure, mitigate or prevent any disease or condition, and it is not a substitute for advice from a licensed clinician. Scan readings are estimates from your camera and can differ from clinical measurements because of lighting, movement, skin tone, makeup, device and other factors. Do not start, stop or change any treatment or medication because of a GetClear result without talking to your clinician. Do not use GetClear in an emergency. If you think you may have a medical emergency, call 911.

You must be at least 18 years old and a resident of the United States. Lab testing is available only where our lab partner offers it, which may not include every state. You may hold one account, and the information you give us must be accurate.

Through a clinic. If a clinic invited you, your clinic provides your GetClear Seat or GetClear+ Seat and may offer you memberships, services, products and lab panels through the app. Your clinic is your health care provider and sets its own prices and policies for what it sells. What you add in a clinic account becomes part of your clinic's records as soon as you add it, and we handle it on your clinic's behalf, under HIPAA where your clinic is covered by it and under our agreement with your clinic in every case. Your clinic decides how that information is used, shared and kept, and requests to see, correct or delete it go to your clinic. If you send one to us, we will forward it to your clinic within 5 business days.

On your own. If you buy a GetClear Seat or GetClear+ Seat yourself, you have no clinic behind your account. A seat is your license to use GetClear. The price is shown before you buy. Lab tests are bought separately, at the price shown at checkout, and for accounts without a clinic they are ordered and reviewed by independent licensed clinicians in the network of our lab partner, not by ClearBox.

ClearBox is a technology company. Clinical services, telehealth calls, lab orders, result review, prescriptions and treatment are provided by your clinic or by independent licensed clinicians, who are solely responsible for them. ClearBox does not employ or control them and does not interfere with their clinical judgment.

Lab tests require an order from a licensed clinician, who may decline to order a test. Tests are performed by independent laboratories certified under CLIA. You can give a sample at a walk-in location, with an at-home kit, or through mobile phlebotomy where available, and you must follow the collection instructions. Results are released in the app after clinician review. A clinician may contact you directly about a result that needs prompt attention, and you agree to keep your phone number current for that purpose. Lab panels included in a plan are scheduled within each plan year, do not roll over, and have no cash value. Lab services may be subject to the terms of the laboratory and our lab partner.

The scan uses your phone's camera for about 60 seconds. Scan results are for wellness purposes only (see Section 3).

Optional imaging features. ClearBox may offer optional features that store photos or facial measurements, for example to track changes in skin or facial structure over time, or as part of a research program you join. They are off unless you turn them on. Before the first capture we will ask for your separate consent and show you our Biometric Policy, which says how long images are kept and when they are deleted. Images and facial measurements are used only for your own tracking and for research programs you join. They are never sold, licensed or included in any dataset we share. Imaging features are not available to residents of Illinois.

When you connect a wearable or home device, you authorize us and our device data partner to retrieve data from that device's account. The device maker's own terms still apply, and we are not responsible for the accuracy of data those devices produce. You can disconnect a device at any time in Settings.

Bookings, deposits and purchases of clinic services or products are agreements between you and your clinic. Clinic cancellation, refund and no-show policies apply. Video calls take place on your clinic's own video platform under its terms.

If you buy a GetClear Seat, a GetClear+ Seat or any membership through GetClear, it renews automatically each month at the price shown at checkout, and we or the clinic will charge your payment method until you cancel. You can cancel online in Settings at any time; cancellation takes effect at the end of the current billing period. We will tell you before any price increase and give you a chance to cancel. Fees already paid are not refundable except where required by law. Payments are processed by our payment processors; we do not store full card numbers.

We will email you about your account. If you opt in to texts, we will send appointment reminders and account messages to your number. Message frequency varies and message and data rates may apply. Reply STOP to cancel and HELP for help. Consent to texts is not a condition of any purchase. We do not send marketing texts without your separate written consent.

Keep your login secure and tell us right away at [support@clear-box.io] if you think someone else has accessed your account. You are responsible for activity under your account.

You agree not to use GetClear for anyone but yourself, to scan another person without their consent, to reverse engineer or scrape the app, to interfere with its security, or to use it in violation of law.

15.1 Your information. You keep ownership of the information you provide, and you give us permission to use it to provide GetClear as described in these Terms and the Consumer Health Data Privacy Policy. For a clinic account, your clinic also decides how information in the account is used (Section 5).

15.2 Product improvement and AI. We use information to run, secure and improve GetClear, including to develop and calibrate our models, for example by comparing scan estimates with lab results so future scans are more accurate. For a clinic account we do this only as our agreement with your clinic allows. Models we train for use beyond your own account are trained only on de-identified data.

15.3 De-identified data. We may create de-identified data from the information we hold. De-identified data cannot reasonably be used to identify you or be linked back to you, and an independent expert reviews our methods. We may use de-identified data, and synthetic data and models derived from it, for any lawful purpose, including research, publications, product development, training artificial intelligence and machine learning models, and licensing to third parties such as research organizations, universities, health and life sciences companies, diagnostics companies and developers of AI models, including by letting them analyze it inside our secure environment. We will keep de-identified data in de-identified form and never attempt to re-identify it, and every recipient must agree in writing to do the same. Deleting your account does not delete de-identified data or models already trained on it. You can keep your data out of future licensed datasets at any time in Settings.

15.4 Research programs and optional features. From time to time we may invite you to join a research program, an outcome registry, a clinical trial matching service, or an optional feature such as imaging (Section 8). Each one is optional. Before any information that identifies you is used or shared, we will describe the program, tell you who receives what and whether you will be paid, and ask for your separate permission. You can leave a program at any time, although information already used in completed research cannot be withdrawn from it.

15.5 What we never do. We never sell or license information that identifies you. We never use health data for advertising or send you sponsored messages based on it. We never provide information to data brokers, or to insurers, employers or lenders to make decisions about you. We never sell or license images, facial measurements, or data from Apple Health and other wearable platforms; we use that data only to provide GetClear to you and, with your permission, for research.

15.6 Our software. We own GetClear, its software, scores and content, and we give you a personal, revocable, non-transferable license to use the app for your own wellness. If you send us feedback, we may use it without obligation.

GetClear relies on third parties for hosting, lab testing, device connections, scheduling, payments and video calls. Their services may be subject to their own terms, and we are not responsible for third-party services we do not control.

You may delete your account at any time in Settings. For a clinic account, deleting it ends your access but does not delete the records your clinic keeps. We may suspend or close an account that breaches these Terms or creates risk for others, and will refund any prepaid fees for services we have not provided. If your clinic stops using ClearBox, your clinic will tell you how to get a copy of your information, and you can buy your own GetClear Seat or GetClear+ Seat. We will contact you about that directly only if you gave us permission when you joined.

GETCLEAR IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT GETCLEAR WILL BE ERROR-FREE OR THAT ANY RESULT OR SCORE IS ACCURATE FOR YOU.

TO THE FULLEST EXTENT PERMITTED BY LAW, CLEARBOX WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, AND OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO GETCLEAR WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR ONE HUNDRED US DOLLARS. CLEARBOX IS NOT LIABLE FOR THE ACTS OR OMISSIONS OF YOUR CLINIC, ANY CLINICIAN OR ANY LABORATORY.

Nothing in these Terms limits liability that cannot be limited by law, including for gross negligence, willful misconduct, or rights you have under state consumer or health privacy laws that cannot be waived.

Please contact us first at [legal@clear-box.io]; most problems can be fixed quickly. If we cannot resolve a dispute within 60 days, you and ClearBox agree to resolve it by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The hearing may take place by video or in your county of residence. Either party may instead bring an individual claim in small claims court. You and ClearBox each waive the right to a jury trial and to bring or join a class or representative action. If 25 or more similar claims are filed by the same or coordinated counsel, they will be administered in batches under the AAA's mass arbitration procedures. You may opt out of this Section by emailing [legal@clear-box.io] within 30 days of first accepting these Terms. If any part of this Section is found unenforceable for a claim, that claim will be heard in the state or federal courts in Denver, Colorado.

These Terms are governed by the Federal Arbitration Act and the laws of the State of Colorado, except that consumer protection and privacy laws of your state of residence apply where they cannot be waived.

If you downloaded GetClear from the Apple App Store, these Terms are between you and ClearBox, not Apple. Apple has no obligation to provide support or maintenance and no responsibility for claims about the app, including product liability, legal compliance or intellectual property claims. If the app fails to conform to any warranty, you may notify Apple, which may refund the purchase price, if any. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

We may update these Terms. For material changes we will notify you in the app or by email at least 30 days before they take effect; if you do not agree, you may cancel before then. WLI Holdings LLC, 745 E Pikes Peak Ave, Colorado Springs, Colorado, 80903, [support@clear-box.io].